Whoops!

I just read on another friend of mine's blog about her library goof, so I thought I would share one of mine. I have been helping out at another branch lately that is a man down right now. A lot of my time is spent at the circ desk because that's where it is the busiest of course. This also includes helping people on the computer. I had been working on something in the back and walked back out to the desk and a lady looks at me from her computer and points at her screen and asks, "How do I get this off the screen?" Now I'm used to computer illiteracy, so I just said "Click on the little red X in the top right hand corner." I thought that was pretty easy. Then a minute later she comes up to me at the desk and smiles and says, "So did it print?" I imagine you can guess the rest. As I said I'm used to computer illiteracy, but this took it to a whole new level. She was nice at least when I had to explain to her that she had to type it again because it was gone forever. It also taught me a valuable lesson in asking exactly what people need before I tell them how to exit.